After reading through the terms and condition and figuring out how to download and use the software, one question remained unanswered. What happens when your live operator needs to take a potty break?
The thought then came to me. Surely this company eats its own dog food? So I looked around the web page and found a very understated button, apologetically tucked away in a corner, almost begging to be ignored.
I clicked the button and was immediately presented with this pop-up window: